Customer Support Policy
Effective Date: May 2024
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1. Introduction
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At Moon Maiden Meditation, we are dedicated to providing exceptional customer support. This policy outlines how you can reach us for assistance, our support hours, response times, and what we expect from you to help us resolve your inquiries effectively.
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2. Support Channels
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You can reach our customer support team through the following channels:
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Social Media: Facebook and Instagram (@moonmaidenmeditation)
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3. Support Hours
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Our customer support team is available during the following hours:
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Monday to Friday: 9:00 AM to 5:00 PM (local time)
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Weekends and Canadian Holidays: Closed
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4. Response Time
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We aim to respond to all inquiries within the following timeframes:
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Email: Within 24 hours during our regular support hours
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Social Media: As soon as possible during our regular support hours
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5. Scope of Support
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Our customer support team is here to assist you with:
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Product-related inquiries: Questions about our meditation tools, digital fillable lunar aligned journals, and other products.
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Service-related inquiries: Questions about our lunar aligned 1:1 manifestation coaching, lunar aligned live group meditation, and conscious parenting coaching services.
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6. Customer Responsibilities
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To help us resolve your inquiries efficiently, please provide the following information:
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Order Number: If your inquiry is related to a purchase, please include your order number.
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Detailed Description: Provide a detailed description of the issue or question you have.
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7. Feedback and Resolution
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We value your feedback and are committed to resolving any issues you may encounter. Our team will discuss your feedback and work to provide a resolution promptly. We will communicate any updates or resolutions back to you in a timely manner.
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8. Contact Information
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If you have any questions about this Customer Support Policy or need assistance, please contact us at:
Moon Maiden Meditation
Email: info@moonmaidenmeditation.com
Social Media: Facebook and Instagram (@moonmaidenmeditation)